Frequently Asked Questions
Everything you need to know about shopping with The Jade Jewelers.
Are your jade pieces authentic and natural?
Yes, every piece at The Jade Jewelers is crafted from 100% natural, Grade A jadeite. We take pride in sourcing ethical, high-quality stones that have not been chemically treated or dyed.
How do I determine my correct ring or bangle size?
We provide a comprehensive Sizing Guide on each product page. For bangles, we recommend measuring the widest part of your hand to ensure a comfortable fit. If you are between sizes, we suggest sizing up.
What is your shipping policy for international orders?
We offer insured worldwide shipping. Orders are typically processed within 2-3 business days. International delivery times vary by location but generally take between 7 to 14 business days.
Can I return or exchange my jewelry if it's not a perfect fit?
We offer a 30-day return and exchange policy for all unworn items in their original packaging. Please note that custom-engraved pieces are final sale and cannot be returned.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
How should I care for my jade jewelry?
Jade is durable but should be handled with care. To clean your jewelry, use a soft cloth and mild soapy water. Avoid harsh chemicals, ultrasonic cleaners, or extreme heat to maintain the stone's natural luster.